# Customer Support [For Hebrew press this LINK](support-he.html) | [לעברית לחץ על קישור זה](support-he.html) --- This Page was written to support our customers. However, non-customers are still welcome to look and even download freely. This page holds information and links to files that might be required for the system’s functionality. --- ## Installs * [list of versions For Excel 64 bit](https://service.contiki.co.il/versioninfo/VersionInfo.aspx) Please note that initial install and setup includes data import. We will be happy to provide professional assistance . Please [contact](http://www.contiki.co.il/index.html#contact) us. ## Documents Following documents provide instructions in PDF format. * [Hardware and Software requirements](files/contiki-computer-requirements-en.pdf) * [Installing Contiki](files/installing-contiki.pdf) * [Installing SQL Server](files/installing-sql-server.pdf) ## Additional Components ---- * It is possible that the following Microsoft driver, [Microsoft Access Database Engine 2010](files/AccessDatabaseEngine_X64.exe). It is required for Excel import and export operations. * If you are using legacy Contiki features (Tik function or reports, Pivot table against CUB Tables) it is possible that you will need to install the following: [Pivot table services 2000](files/ptslite.exe). * "ADI ERP” customers who are using ADICON, please follow the [instructions in](files/updateadicon.pdf) in case you get an expiration message. * Connecting to Priority: [Access Priority via ODBC](priority.html). ## Remote Support Customer support is done via TeamViewer * [Download](https://get.teamviewer.com/contiki) ## Excel Samples The Samples will look best with any Excel 2013 or 2016 with a screen resolution of 1920*1080 Contiki Automatically Loads and refreshes these Excel Files. * [A Company Sample](files/contiki-demo-english-company.xlsx) The following ones are in Hebrew: * [A Company Sample in Hebrew](files/contiki-demo-company.xlsx) * [A Kibbutz Sample](files/contiki-demo-kibbutz.xlsx) * [A Dairy Farm Sample](files/contiki-demo-dairy-farm.xlsx) * [An Agriculture Field Crop Farm](files/contiki-demo-for-gadash.xlsx) * [A Car Fleet](files/contiki-demo-cars.xlsx) * [A school](files/contiki-demo-kib-edu.xlsx) * [A College](files/contiki-demo-college.xlsx) * [A Yeshiva](files/contiki-demo-yeshiva.xlsx) PDF Samples ----- Below are PDF samples of reports generated by Contiki. * [Kibbutz Education Sample](files/contiki-demo-kib-edu.pdf) Power Point Presentation ----- * [Overview Persentation](files/contiki-presentation-english.ppsx) A full Sample Model ----- Download the ZIP file. Extract it to drive `c:\` . allow full read and write permission to the folders. Attach the Database in an SQL Server instance, Select it with Contiki and off you go. * [Full Sample Model](files/edemo-full-model.zip)